From increasing customer acquisition rates to increasing sales, we focus on the total…

Whether you have an existing digital process or want to build one, We can design…

We can make your company’s business processes work better and help you save costs.

Where people and process come together.

As a process transformation company, KCL rethinks and rebuilds processes for the currency age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE KCL PROCESS

  • 1. Give Inquiries

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. We prepare

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. We Deliver

    Our global operation model and allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.